FAQs
Questions we're asked most
If yours isn’t here, ring us on 02 6921 2205 and we’ll be happy to give you a hand!
Getting started
How soon can deliveries start?
We are able to supply meals once we receive a signed Service Agreement and relevant paperwork. This can be as little as 24 hours.
Am I signing up to a contract?
You do need to sign a Service Agreement with us however you can discontinue your service at anytime. Just call the office to let us know that your circumstances have changed and we will stop sending deliveries to you.
Meals & dietary needs
Can you cater for special diets and allergies?
All allergens are added at time of intake and can be updated as necessary to flag items that are unsuitable and therefore not available. We have a range of pureed meals for clients who require these and some meals that are suitable for soft and bite size.
What's the difference between chilled and frozen meals?
Chill meals are provided at fridge temperature and frozen meals are sent to you frozen solid.
Do you make texture-modified meals?
We have a range of pureed meals.
How do I heat the meals?
Meals can be heated in the microwave or we have a Heat 2 Eat run where our volunteers either bring you a pre-heated meal or can heat it in your home.
What if I am not eating as much as I used to?
We are able to provide a petite meal at 220 to 300 grams.
Deliveries
What days and times do you deliver?
We deliver Monday to Friday between 9.30 am to 11.30 am or 12pm to 2pm for Heat 2 Eat
What if I'm not home?
If you are not home and have a key safe and are happy to give us the code, we can place the meal in your refrigerator or freezer. If you are not happy with this meal we will return the meal to the office and try to contact you. As part of our welfare checks if we are unable to make contact with you then we will contact your next of kin or Support at Home Package Provider, if this is also unsuccessful, we may call the Police to have them conduct a welfare check.
Can I pause deliveries while I'm away?
Of course, you can suspend your deliveries whilst you are on holiday or if you are in hospital. Just call the office to have the delivery suspended preferably 48hours prior to the meal not being required. However, we do know that sometimes hospital visits are unexpected.
Which suburbs and towns do you cover?
All of Wagga Wagga and surrounds including Ganmain, Junee, Tarcutta, Mangoplah, Galore, Uranquinty, Humula
Costs & funding
What does a meal cost?
The meal costs vary according to the meals you choose or the funding you are receiving on average our full cost meal is between $8.40 and $11.50.
Can my Home Care Package, NDIS plan or CHSP funding cover it?
These packages help with the cost of the meal however, there is a client contribution required.
How and when do I pay?
You can pay when you receive the order or we can invoice you at the start of the month for the prior month.
